Elicitation and Facilitation Training

Course Summary

Elicitation and Facilitation training is a one-day in-depth exploration of the people side of requirements analysis. Working with all your stakeholders to get to the right answer is the “magic” that makes great product design. In this class, you’ll learn about identifying who you need to work with and how to get their involvement, input, and buy-in.


Elicitation and Facilitation Skills You'll Gain

Elicitation methods

Deciding what methods to use when

Preparing for elicitation sessions

Managing the room to maximize participation

Handling difficult situations gracefully

Techniques to get good input

Closing the loop – documentation and follow up

How We Teach Elicitation and Facilitation

The best way to learn elicitation techniques is to try them out! So during this class we get hands-on with a real-world scenario and facilitate sessions with our classmates to elicit, categorize, and prioritize requirements. After each activity, we reflect on what we learned and how you can apply these ideas to our own projects and organizations.


Who Would Benefit From Elicitation and Facilitation Training

Whether you’re a new or experienced analyst,  if you’re looking to document clearer requirements through better stakeholder engagement, this class is for you. Many of our students are in roles such as:

  • Business Analyst
  • Product Owner
  • Associate Product Manager
  • Project Manager
  • Project Coordinator

Frequently asked questions

We offer our elicitation and facilitation training course both as an in-person seminar and online instructor-led class. No matter how the class is delivered, we use hands-on activities and student collaboration and discussion to really explore the material and get the most from the class time.

We sometimes offer public classes at pre-scheduled times and places. We also offer private elicitation and facilitation training classes for your organization’s unique training needs. Because our trainers are also practicing consultants, we often try to schedule classes 6 weeks out. If your needs require more urgent training, please give us a call to discuss.

Our classes and hands-on activities are designed to be readily applicable to people in different kinds of organizations, industries, and roles. But if you need something more customized, let’s talk and figure out what you need and if we can help.

We are currently not certified PMI or IIBA training partners, but our elicitation and facilitation training class DOES count towards your PDU/CDU requirements. Once the training has been completed, we’ll provide you with the information you need to apply them.

Because our classes are intended to be interactive, we do not offer a self-paced online option at this time. All of our classes are led by professional consultants with years of experience eliciting answers and facilitating involvement for a variety of clients.

All of our trainers are senior consultants who actively work on client projects. They bring their real-world experiences and stories to the classroom to make our classes even more relevant and exciting!