What started out as a single channel (either B2B or B2C or both) sales approach – brick and mortar storefront, eCommerce site, over the phone Sales Representatives – has grown into an omni-channel solution. You now have an eCommerce site, several brick and mortar storefronts, and a roaming pop-up store (seasonal festivals are great business!) Sales through each channel may be steady, they are each “semi” self-sustaining but how do you grow? How can you centralize the management of orders and customer experience?

This is where an Order Management System (OMS) can be a great asset for your business. Don’t let your technical systems become a source of frustration and bottleneck for growth.

Do the following statements resonate with your business? If you answer yes more than you answer no – it is time to take a serious look at how an Order Management System can help take your business to the next level …

• Our Customers want/expect to buy online and pick up in store and vice versa

  We are losing to our competitors who offer a “brick and click” experience.

• Our Customers come to into our stores to return online purchases

  We wish we could make the experience seamless and accept online returns in our stores.

• Our Customer Service Representatives are frustrated

  The number of systems they must access to view all information on a single customer seems to grow by the day and often they can’t find the information they need in a timely manner.

• Our Customers are frustrated

  How many people do you need to call for support? How many times do I need to give you my contact information, and why can’t you see all my orders – what? I need to call someone else!

• Helping our Customers find the product they want, when they want it is very challenging

  It would be great to have a view into each store’s (both online and brick and mortar) inventory so I can help my customers find the size, color, style, etc. that they want, when they want it and where they want it.

• Overstock inventory is a problem

  We just don’t seem to have the right inventory, in the right place, at the right time.

• Our revenue and growth are slowing down (and our competitors are increasing – they are taking market share)

  We are experiencing a slowdown of revenue growth; we need each of our sales channels to work together and execute flawlessly and beat our competition.

• Unified analytics is key to our business strategy and decision making process

• We are going global!

  We are expanding into new markets and need support for cross-border order fulfillment and shipping.

If an Order Management System is right for you – great! Now it is time to determine the best fit for your business. If you are running a Magento eCommerce site, Magento Commerce Order Management (MCOM) may be a great fit to get an OMS up and running quickly.

Magento Commerce Order Management is a modular, cloud based platform designed to provide centralized inventory, order and fulfillment capabilities that enable commerce businesses to deliver a consistent, low friction, Omni-channel experience to the customer. Providing a platform to manage and analyze all logistics, customer service and payment processes of an order from creation through completion* Source: Magento Commerce

MCOM Solution offers a robust platform which includes the following services:

• MCOM Analytics

• MCOM Order Management Services

  Distributed Order Management; Global Inventory; Omni-channel Fulfillment; Customer Service (Holistic View)

• Magento Payments and Fraud

To find out more about MCOM, you can visit Magento Commerce Order Management https://magento.com/products/commerce-order-management or check back to here often as we will be featuring more information on both OMS and MCOM capabilities.