Ethics and Compliance in Technology We are living through a pivotal moment in the evolution of business ethics and compliance in technology. With the growth of big data and artificial
The Evolution of Document Management I recently saw a picture posted on social media of stacks and stacks of tax returns awaiting manual processing at the IRS. The number of
Creating a Business Data Diagram I found the exercise of creating a Data Flow Diagram for a block walk/canvass so interesting that I decided to play with the same use
As a follow-up to my previous article about creating an ethical framework for design and decision-making, I want to explore a public policy use case using visual modeling to really
The combination of pandemic and moving to a rural community has increased the amount of shopping I do online, but even before those events I found myself depending more and
In a recent blog post, we talked about reducing the overall number of meetings on employee calendars to improve productivity and job satisfaction. But some meetings are always going to
Effective Customer Centered Design is Driven by Understanding ‘Why’ The other day I was feeling pretty overwhelmed and stressed. Free-floating anxiety is such an unpleasant experience, and it’s often hard
I often find that the best way to explore or explain a visual model is to use a non-IT example. In fact, there are all kinds of processes and decisions
Some years ago, I volunteered with an environmental non-profit organization. It wasn’t long before I was helping out with a couple of committees, one of which was in charge of
I’ve read a lot of alarmist articles recently about the incredibly high rates of ecommerce business failures, mostly written by consultants. Chasing down the numbers behind these claims has proven
Have you ever worked on a project that you felt was doomed to fail? Or maybe you worked on an initiative that felt frivolous or low-impact for the organization. It’s
Running a business is challenging, especially in today’s crowded and competitive market. You know you need to stand out from the crowd, acquire and keep customers, build a reputation, and
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