Journey Map
A journey map, also known as a customer journey map or user journey map, is a visual representation of the steps or touchpoints that a user goes through when interacting
Tools & Templates
Key Performance Indicator Models
Key Performance Indicator (KPI) is a metric that is used to quantify the success of a process step or action. Key Performance Indicator Models (KPIMs) incorporate KPIs into a process
Objective Chains
An Objective Chain measurably links features to Business Objectives. Because multiple features typically map to various Business Objectives, and each feature might address multiple Business Objectives, this model helps to
Org Charts
An Org Chart is a collection of boxes connected by lines with a hierarchical structure. Each box contains an organizational group name, role, or individual person, and the lines between
Process Flows
Process Flows show the activities to be performed and the sequence in which those activities are to be performed. Process Flows show process steps connected by directional arrows that indicate
Program Requirements Document
The Program Requirements Document (PRD) template below was developed for the NASA Johnson Space Center Orbiter Upgrade Office. While this was tailored for their type of projects, this should be
Project-Product Scope Template
The Project-Product Scope Template is designed to help you document the vital pieces contained in a project scope. Each section includes a brief description, guiding the user as the needed
Projects Assessments Template
This Excel template provides a scorecard for evaluating a variety of project types and phases to assess project execution. Submit the Form Below to Get Instant Access
Report Tables
Report Tables are data models that give an organized way to capture all the information needed to implement a report, including display data, formats of outputs, drill down views, and
Requirements Core Concepts
In our Requirements Core Concepts Handout, you will learn techniques to trigger thoughts, questions to ask when developing use cases, how to prepare for facilitated sessions, tips for reviewing requirements
Requirements Estimation Tool
One of the biggest difficulties every project faces is deciding how much time and how many resources to devote to requirements gathering and documentation. We have created a tool for
Requirements Management Tool Study in the 2020 Era
We’ve been doing requirements work for our customers for over 20 years now. As you can imagine, we have used a variety of technology platforms to manage requirements over the
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