What started out as a single channel (either B2B or B2C or both) sales approach – brick and mortar storefront, eCommerce site, over the phone Sales Representatives – has grown into an omni-channel solution. You now have an eCommerce site, several brick and mortar storefronts, and a roaming pop-up store (seasonal festivals are great business!) Sales through each channel may be steady, they are each “semi” self-sustaining but how do you grow? How can you centralize the management of orders and customer experience?
This is where an Order Management System (OMS) can be a great asset for your business. Don’t let your technical systems become a source of frustration and bottleneck for growth.
Do the following statements resonate with your business? If you answer yes more than you answer no – it is time to take a serious look at how an Order Management System can help take your business to the next level …
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Our Customers want/expect to buy online and pick up in store and vice versa
We are losing to our competitors who offer a “brick and click” experience.
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Our Customers come to into our stores to return online purchases
We wish we could make the experience seamless and accept online returns in our stores.
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Our Customer Service Representatives are frustrated
The number of systems they must access to view all information on a single customer seems to grow by the day and often they can’t find the information they need in a timely manner.
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Our Customers are frustrated
How many people do you need to call for support? How many times do I need to give you my contact information, and why can’t you see all my orders – what? I need to call someone else!
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Helping our Customers find the product they want, when they want it is very challenging
It would be great to have a view into each store’s (both online and brick and mortar) inventory so I can help my customers find the size, color, style, etc. that they want, when they want it and where they want it.
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Overstock inventory is a problem
We just don’t seem to have the right inventory, in the right place, at the right time.
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Our revenue and growth are slowing down (and our competitors are increasing – they are taking market share)
We are experiencing a slowdown of revenue growth; we need each of our sales channels to work together and execute flawlessly and beat our competition.
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Unified analytics is key to our business strategy and decision making process
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We are going global!
We are expanding into new markets and need support for cross-border order fulfillment and shipping.
If an Order Management System is right for you – great! Now it is time to determine the best fit for your business. If you are running a Magento eCommerce site, Magento Commerce Order Management (MCOM) may be a great fit to get an OMS up and running quickly.
Magento Commerce Order Management is a modular, cloud based platform designed to provide centralized inventory, order and fulfillment capabilities that enable commerce businesses to deliver a consistent, low friction, Omni-channel experience to the customer. Providing a platform to manage and analyze all logistics, customer service and payment processes of an order from creation through completion* Source: Magento Commerce
MCOM Solution offers a robust platform which includes the following services:
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MCOM Analytics
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MCOM Order Management Services
Distributed Order Management; Global Inventory; Omni-channel Fulfillment; Customer Service (Holistic View)
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Magento Payments and Fraud
To find out more about MCOM, you can visit Magento Commerce Order Management https://magento.com/products/commerce-order-management or check back to here often as we will be featuring more information on both OMS and MCOM capabilities.
