Author: Joyce Grapes

How You Say It Does Matter

When we have a sticky issue for which the solution needs buy-in, I’m frequently the voice in the room making sure we’re all in agreement on how we’re going to

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General

Multitasking: Really, Don’t Do It

Kristin’s post Multitasking:  Don’t Do It prompted me to do something I’ve been meaning to do for a while—find the statistic on the percentage of people who actually do effectively

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General

UX fun–take the quiz!

I just had some fun, so I thought I would share–the User-Experience Quiz: 2015 UX Year in Review by the Nielsen Norman Group is only 10 questions, and does a

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General

Perfectionism—Use it Like a Tool

On  an  episode of Well Read, Elizabeth Gilbert makes the interesting case that perfectionism is really fear (starting at 6 minutes, 58 seconds).  She also addresses this in her blog

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General

RML Model: User Interface Flow

I recently needed to show how the pages of a log-in process interacted.  I started writing a process flow, then switched to a system flow, but in both cases was

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Product Management

What Makes a Great Business Partner?

A colleague and I were talking about past projects.  When I mentioned one of my favorites, he was surprised–he thought people found the business partner on that project to be

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