With every project we undertake, some sort of change will be required in the organization. For example, it could be a small change, such as a new field to use, […]
Day: October 12, 2021
Agile This! – Scaling Agile for a BIG Project
For several years, I’ve worked with a Financial Services client that offers consumer and commercial credit to customers world-wide. In 2016, they decided that they needed to transform their credit […]
Support Teams of the Future
Support teams of the future are tightly integrated with Marketing and Sales. Data is the glue that binds the three functional areas together. The integration of Support with other customer […]